PRIVACY POLICY

Effective Date: March 2025

Last Updated: March 2025

Clinicians Check Limited (“Clinicians Check,” “we,” “us,” or “our”) is committed to protecting the privacy of all users, including patients, healthcare providers, and any other individuals interacting with our services. This Privacy Policy explains how we collect, process, use, share, and store personal data when you access the Clinicians Check website, mobile applications, and digital services, collectively referred to as the Clinicians Check Platform.

This policy complies with UK GDPR, the Data Protection Act 2018, the EU GDPR, the UAE Data Protection Law, the Australian Privacy Act, and the United States Health Insurance Portability and Accountability Act (HIPAA), the California Consumer Privacy Act (CCPA), and all other relevant international data protection laws.

By accessing or using the Clinicians Check Platform, you confirm that you have read, understood, and agreed to the terms outlined in this Privacy Policy.

1. WHO WE ARE AND CONTACT DETAILS

Clinicians Check Limited is a company registered in England and Wales, with its registered office. The Clinicians Check Platform provides digital healthcare services, patient-clinician connections, appointment scheduling, analytics, and healthcare data insights.

For any inquiries about this Privacy Policy, data processing, or exercising your legal rights, you may contact us via the contact form on our website.

2. INFORMATION WE COLLECT AND HOW IT IS USED

Clinicians Check collects personal and non-personal data to provide healthcare services, improve operational efficiency, and facilitate professional engagement.

For Patients and General Users, we collect:

Name, age, date of birth, gender, and contact details (email, phone number, address) to process healthcare bookings and user accounts.

Medical and health-related data, including insurance details, GP information, and patient registration numbers, for scheduling medical services.

Payment and transaction details for processing service fees and transactions.

IP address and device information for security monitoring and fraud detection.

Reviews and ratings submitted on the platform, which may be publicly displayed.

For Healthcare Professionals, we collect:

Full name, professional title, and qualifications for user verification and patient identification.

Contact details, including business addresses and emails, for professional communications.

Patient feedback, ratings, and reviews submitted by users.

Availability and scheduling preferences for appointment booking.

Regulatory compliance information, including medical licensing and credentials.

3. HOW WE USE DATA

Clinicians Check processes personal data for the following purposes:

Facilitating healthcare bookings and clinician-patient interactions.

Enabling secure communication between users and healthcare providers.

Processing payments and managing financial transactions.

Conducting fraud detection, security monitoring, and risk assessment.

Improving digital services through analytics, AI models, and research.

Complying with legal obligations, regulatory audits, and law enforcement requirements.

Conducting marketing, user engagement, and targeted advertising with user consent.

4. DATA SHARING AND DISCLOSURE

Clinicians Check shares personal data with third parties under strict security measures to ensure compliance and service delivery.

Healthcare providers receive patient data to facilitate bookings and consultations.

Insurance companies access patient data for verification and claim processing.

Payment processors receive transaction information to manage billing and financial transactions.

Regulatory and legal authorities receive information when required by law.

Data analytics and technology providers process anonymized information to enhance platform performance.

Research institutions, pharmaceutical companies, and healthcare analytics firms may access anonymized or aggregated data for clinical studies and healthcare advancements.

Clinicians Check reserves the right to sell de-identified and anonymized healthcare data for medical research, pharmaceutical development, and healthcare technology innovation. By using the Clinicians Check Platform, you acknowledge that your data may be used in this way. Identifiable patient data is never sold without explicit consent, except where legally permissible under international privacy laws.

5. DATA RETENTION AND STORAGE

Clinicians Check stores user data securely in compliance with international data retention regulations.

Healthcare bookings and patient data are retained for six years after the last interaction.

Healthcare provider records are stored for six years from the last activity.

Customer service interactions are stored for up to three years.

Marketing and communications data are retained until the user unsubscribes.

Data is stored on secure UK, EU, USA, UAE, and Australian servers with strong encryption protocols. Any data transfers outside of these jurisdictions are subject to additional safeguards, ensuring compliance with international privacy regulations.

6. DATA SECURITY MEASURES

Clinicians Check implements industry-standard security protocols to protect personal data, including encryption for data at rest and in transit, strict access controls, regular security audits, multi-factor authentication for data access, and continuous fraud monitoring.

7. USER RIGHTS UNDER DATA PROTECTION LAWS

Users have the following rights under UK GDPR, EU GDPR, HIPAA (USA), CCPA (California), UAE Data Protection Law, and the Australian Privacy Act:

The right to access personal data stored by Clinicians Check.

The right to correct inaccurate or incomplete data.

The right to request data deletion under certain legal conditions.

The right to restrict processing or object to data use.

The right to data portability, allowing transfer to another provider.

The right to withdraw consent for marketing communications.

Users in California (CCPA) also have the right to opt out of the sale of their personal data. Clinicians Check does not sell identifiable patient data but does monetize anonymized, aggregated healthcare data for research and development purposes.

To exercise any of these rights, contact us through our website’s contact form.

8. COOKIES AND TRACKING TECHNOLOGIES

Clinicians Check uses cookies and tracking technologies to improve user experience, security, and analytics. Cookies may be essential for the platform’s operation or used for analytics and advertising. Users can manage cookie preferences through browser settings or our Cookie Policy.

9. THIRD-PARTY LINKS AND EXTERNAL WEBSITES

The Clinicians Check Platform may contain links to third-party websites or services. Clinicians Check is not responsible for the privacy practices of external websites. Users are encouraged to review third-party privacy policies before submitting personal data.

10. INTERNATIONAL DATA TRANSFERS

Clinicians Check transfers personal data across multiple jurisdictions to ensure global service availability. All transfers comply with UK, EU, UAE, Australian, and U.S. privacy frameworks, including the EU-U.S. Data Privacy Framework and Binding Corporate Rules (BCRs) where applicable.

11. CHANGES TO THIS PRIVACY POLICY

Clinicians Check may update this Privacy Policy periodically to reflect changes in legal requirements, technological advancements, or business practices. Users will be notified of major updates via email or platform announcements. Continued use of the Clinicians Check Platform after updates constitutes acceptance of the revised policy.

12. CONTACT AND COMPLAINTS

For privacy inquiries, data access requests, or complaints, users may contact Clinicians Check via our website contact form.

Users in the United Kingdom can submit complaints to the UK Information Commissioner’s Office (ICO).

Users in the European Union may contact their local Data Protection Authority (DPA).

Users in the United States may file complaints with the Federal Trade Commission (FTC) or the U.S. Department of Health and Human Services (HHS) under HIPAA.

Users in the UAE and Australia should refer to their respective national privacy regulators.

Clinicians Check is committed to ensuring compliance with global data protection laws while enabling healthcare innovation and efficiency.

This Privacy Policy was last updated in March 2025.