Privacy Policy
- Privacy Policy
Clinicians Check ("Clinicians Check," "we," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect information from you when you use our websites, apps, and booking platforms (the "Clinicians Check Website") or interact with us in any other way. Please read this policy in conjunction with the Website terms and conditions of use.
- A summary of the data Clinicians Check collects and why
Clinicians Check collects, processes, and stores personal information about you to provide our service, which connects patients with the most suitable healthcare providers and allows you to review them. Your healthcare provider may also contact you separately from Clinicians Check to request feedback.
For patients, the personal data we process to facilitate your booking depends on your healthcare provider but generally includes detailed information such as name, age, sex, date of birth, contact details (telephone numbers and email addresses), insurance authorization code, address, details of your general practitioner, insurance policy number, healthcare provider booked, patient registration number (PHIN questions only), time of booking, date, and location of booking, and other relevant free text. If you receive a reply to one of your reviews, we will use your mobile number to inform you, unless you've asked us not to.
For healthcare providers, the personal data we handle includes but is not limited to age, sex, date of birth, contact details (telephone numbers and email addresses), details of your place of work, your qualifications, key search words, patient booking slots, and/or languages spoken.
More detailed information is available in section 3 below.
- More detail about the data Clinicians Check collects and the lawful basis
For patients, we collect the following personal data from you when you use the Clinicians Check Network:
What do we collect? What is our lawful basis? The information you leave when reviewing a healthcare provider. This data is made public by the data subject and used in the public interest in the area of public health. Our legitimate interest is to connect patients with reliable healthcare providers, and (for special category data) the data is made public by the data subject. The contact details that you provide to us for further information on our services, including technical updates and service information. Our legitimate interest is to keep you informed about our services and provide you with service updates. Marketing information, such as newsletters and offers. Your consent. Information you provide when creating an account with us and filling in appointment booking forms on the Clinicians Check webite to find an appropriate healthcare provider. Our contract with you to process your inquiry and connect you with the most appropriate healthcare provider. If you contact us with general customer service queries or report a problem with the Clinicians Check website. Our legitimate interest is to provide excellent customer service. When you make a booking, we share your personal data with the organizations involved in providing care to you, usually your insurance company and your healthcare provider.
For healthcare providers, we collect the following personal data from you when you use the Clinicians Check website:
What do we collect? What is our lawful basis? Comments, reviews, and feedback about your services, which are generally available to the public via the Clinicians Check website. Our legitimate interest is to connect patients with reliable healthcare providers, and (for special category data) this data is made public by the data subject. Your contact details that you provide to us for further information on our services, including technical updates, service information, and/or marketing information. Our legitimate interest is to keep you informed about our services and provide you with service updates. Alternatively, your consent if you have opted-in to receive these communications. Information you provide by filling in forms on the Clinicians Check website as a healthcare provider. Our legitimate interest is to connect patients with reliable healthcare providers. If you contact us with general customer service queries or report a problem with the Clinicians Check website. Our legitimate interest is to provide excellent customer service.
- Protecting and sharing information
As mentioned earlier, we only share identifiable information about patients to facilitate their care. Identifiable information about healthcare providers is shared as part of the reviews left by patients across the Clinicians Check website, which are generally available to the public. We may also share publicly available review data with insurance providers.
We also create anonymous data from the personal data flowing through the Clinicians Check website. This may include statistics on how many people experienced a particular injury in a geographical area. We do not commercialize patient identifiable data.
In the event that our business is sold, we will transfer your data to the purchaser because we have a legitimate interest to ensure our business can continue under new ownership. We may also be required to disclose your data if we are under a legal obligation to do so. However, unless we are prevented from notifying you (such as by a court order), we will always notify you before we disclose your data in this way.
We use other companies to provide payment processing, maintenance, hosting, and database management services to us. These companies have access to your data (but they have signed strict contracts under which they can only use your data in the way we tell them to).
- How long do we hold your data for?
For patients and healthcare providers who sign up to the Clinicians Check Network, we will store your data for a period of 6 years from the date the contract between us has been terminated.
For those who receive technical or marketing information from us, we will store your contact details until you unsubscribe or withdraw your consent to receive these communications. However, please note that we may retain limited details, such as your email address, in accordance with data protection law to ensure we do not contact you again.
For information provided in connection with reporting a problem with our service, we will store such information for as long as reasonably required to fix the problem and prevent any future occurrences, but in any event, no longer than 6 years.
When you contact us and we keep a record of that correspondence, we will retain it for as long as reasonably required.
- Storage of your data
The data we collect from you is stored on our servers and third-party servers based in the UK, EEA, UAE, or Australia, depending on your residency. In certain limited circumstances and at all times in accordance with the law, some data may be stored outside of these regions. Whenever we transfer your personal information outside of these regions, we ensure it receives additional protection as required by law.
We will take all reasonable steps to ensure that your data is treated securely and in accordance with data protection legislation and this Privacy Policy.
- Your rights under data protection law
Under applicable data protection laws, you have various rights, including the right to:
access your personal data (also known as a "subject access request"); correct incomplete or inaccurate data we hold about you; ask us to erase the personal data we hold about you; ask us to restrict our handling of your personal data; ask us to transfer your personal data to a third party; object to how we are using your personal data; and withdraw your consent to us handling your personal data.
Privacy law can be complex, and whether these rights are available to you sometimes depends on the types of data we are handling about you. If you wish to exercise any of these rights, please contact us using the contact box on our website.
Right to complain: If you wish to complain about our use of your personal data, you may contact the UK Information Commissioner's Office (ICO) in writing at Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, by telephone (0303 123 113), or by email at casework@ico.org.uk.
- Cookies
We use cookies (small files that remember a user's electronic device) to help improve the Clinicians Check Network in various ways. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.
- The internet
Please be aware that the transmission of information via the internet is not entirely secure. Although we will do our best to protect your User Data, we cannot guarantee the security of your User Data transmitted to our Clinicians Check website; any transmission is at your own risk. Once we receive your User Data, we will use procedures and security features to try to prevent unauthorized access.
Our Clinicians Check website may contain links to other sites that are outside of our control and not covered by this Privacy Policy. If you access other sites using the provided links, the operators of those sites may collect information from you, which will be used in accordance with their privacy policy, potentially differing from ours. We do not accept any responsibility or liability for these policies. Please review those policies before submitting any personal data to those websites.
- Information about us
We have endeavored to create a concise Privacy Policy that clearly explains how your data is used.
We welcome your feedback and suggestions on this Privacy Policy. If you believe that we have overlooked an essential perspective or could improve the language used, please let us know by contacting us using our contact box on our website.
This privacy notice was last updated on June 2023